What if I can't see my class in Moodle?
During the semester, you'll find your classes listed in your In progress tab of the Moodle course dashboard. Yet, sometimes you won't see a class or classes there. Here are some reasons why and also how to get help!
Every class has an official start date. Before that start date, students may not be able to see their classes in Moodle. However, most regular-start classes will be visible to students before they begin. Before the course start date, instructors may make course resources available early to students, or you may see a message in your course like the following:
Your instructor will post content by the start date of your course. You can confirm course start dates on your course schedule within MySCC. For tech assistance please call 618-634-3333 or email support@shawneecc.edu.
When a course is made visible early (before its start date), you'll find it in the Future tab of your course dashboard.
Some online classes may start later than regular-start face-to-face classes. Be sure to review your course start dates on your printed schedule (or in mySCC) to understand when your courses should be visible to you.
In some face-to-face classes, the instructor chooses not to use Moodle. In those cases, the class may not appear on your Moodle course dashboard. Normally, your instructor will indicate early in the semester -- via the syllabus or in class -- that your course will be using Moodle.
If you are interested in having course resources available in a Moodle course shell, be sure to discuss it with your instructor.
Compare your course list in Moodle with your official schedule. You can obtain your schedule from the registrar, an advisor or just by looking it up in mySCC.
If a course doesn't appear on your official schedule and also doesn't show up in Moodle, it has been either dropped from your schedule or wasn't added properly in the first place. In these cases, its best to speak to your instructor and an advisor.
If the course appears on your official schedule but not on your Moodle dashboard, get in touch with the Teaching and Learning Center (see below). The TLC specialist will work with I.T. to correct your account.
In all cases, its best to first contact your instructor and your advisor and to let them know you are having a problem. Don't wait to do this. As soon as you notice an issue, reach out.
At the same time, call (618-635-3333) or email (support@shawneecc.edu) the I.T. helpline.