I can login to mySCC but not Moodle. What do I do?

When you log in to mySCC and click on the Moodle, you should be logged in to your Course Dashboard. Here are three common scenarios and what to do in each situation.

You are a new student and it is several weeks before classes begin

Student accounts and course enrollments are automatically transferred from our student record system into Moodle before classes begin, but mySCC and email accounts are created not long after you enroll in classes, so sometimes you can have a mySCC account before you have a Moodle account.

What to do:

Check your course schedule to see when your courses start. When it is closer to your course start date, try logging in to Moodle via mySCC again. At that time, you should be able to see your Course Dashboard.

You are a new student and it is close to your course start date

An error has occurred. It is possible your account was not properly synced with Moodle when the system updated, or it may be that there is a problem with your course enrollments. In that case, follow the instructions below.

What to do:

Contact I.T. support at [email protected] (or call 618-634-3333). At the same time, check your course schedule in mySCC to verify that you are still enrolled in your classes. If you find a mistake in your enrollment, contact your advisor.

You are a returning student and yet you can't access Moodle

An error has definitely occurred.

What to do:

Contact I.T. support at [email protected] (or call 618-634-3333). At the same time, check your course schedule in mySCC to verify that you are still enrolled in your classes. If you find a mistake in your enrollment, contact your advisor.